Introduction and Acceptance of Terms
Welcome to Ufuq Software, a professional software development company founded by Issam Ahmad Alshamaly. These Terms of Service (“Terms”) govern your use of our website located at https://ufuqsoftware.com and all related services, features, content, and applications offered by Ufuq Software (“we,” “us,” or “our”).
By accessing or using our website, engaging our services, or entering into any agreement with Ufuq Software, you (“you,” “your,” or “Client”) acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our website or services.
About Ufuq Software
Ufuq Software specializes in custom software development, web application design, and backend engineering solutions. We serve clients across government, healthcare, and enterprise sectors, providing scalable, cloud-powered systems designed for growth and seamless digital experiences.
Our services include custom software development and system integration, web application design and development, backend engineering and API development, mobile application development (Android and iOS), cloud integration and deployment services, e-commerce platform development, AI-powered analytics solutions, and technical consulting and project management.
Service Descriptions and Scope
Custom Software Development: We provide tailored software solutions designed to align with your specific business goals and technical requirements. This includes requirements analysis, system design, development, testing, deployment, and ongoing maintenance support.
Web Application Development: Our web application services encompass the complete development lifecycle, from initial concept and design through deployment and maintenance. We create responsive, user-friendly applications that enhance user engagement and streamline digital operations.
Backend Engineering: We deliver robust backend solutions ensuring scalability, performance, and security. Our backend services include database design, API development, server configuration, cloud integration, and performance optimization.
Client Responsibilities and Obligations
Clients are responsible for providing accurate, complete, and timely information necessary for project completion. This includes business requirements, technical specifications, access credentials, content, and any other materials required for service delivery.
Clients must provide timely feedback on deliverables, approve project milestones within agreed timeframes, and participate actively in project reviews and testing phases. Delays in client feedback may impact project timelines and costs.
Intellectual Property Rights
All content, data, trademarks, and materials provided by the Client remain the exclusive property of the Client. Ufuq Software will not claim ownership of any Client-provided materials.
Unless otherwise specified in a separate written agreement, all custom software, applications, and solutions developed specifically for the Client will be owned by the Client upon full payment of all fees. However, Ufuq Software retains the right to use general methodologies, techniques, and know-how developed during the project for future projects.
Payment Terms and Conditions
Project pricing will be determined based on scope, complexity, timeline, and resource requirements. All pricing will be clearly outlined in project proposals or statements of work.
Payment terms will be specified in individual project agreements. Typically, payments are structured as: initial deposit upon project commencement, milestone payments based on deliverable completion, and final payment upon project completion and acceptance.
Project Timelines and Deliverables
Project timelines are estimates based on the information available at the time of proposal. Actual timelines may vary based on project complexity, client feedback cycles, and unforeseen technical challenges.
Projects will be divided into specific milestones with defined deliverables. Each milestone will have clear acceptance criteria and deadlines.
Quality Assurance and Testing
All developed solutions undergo comprehensive testing including unit testing, integration testing, and user acceptance testing. We follow industry best practices for quality assurance.
We provide bug fixes and corrections for issues identified during the testing phase and within the warranty period specified in individual project agreements.
Data Protection and Confidentiality
Both parties acknowledge that they may have access to confidential information during the course of the engagement. All confidential information will be protected and not disclosed to third parties without prior written consent.
We implement industry-standard security measures to protect client data and systems. This includes encryption, access controls, secure development practices, and regular security assessments.
Limitation of Liability
To the maximum extent permitted by law, Ufuq Software’s total liability for any claims arising from or related to our services shall not exceed the total amount paid by the Client for the specific project giving rise to the claim.
Ufuq Software shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Warranties and Disclaimers
We warrant that our services will be performed in a professional manner consistent with industry standards. We will correct any material defects in our work at no additional charge during the warranty period.
Except as expressly stated herein, all services are provided “as is” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Termination
Clients may terminate projects at any time with written notice. In such cases, clients will be responsible for payment of all work completed up to the termination date.
We may terminate agreements in cases of non-payment, breach of terms, or if continuation of the project becomes impractical or impossible.
Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Sultanate of Oman. Any disputes arising from these Terms or our services shall be resolved through good faith negotiation, and if necessary, through appropriate legal proceedings in the courts of Oman.
Contact Information
For questions about these Terms of Service or our services, please contact us at: Ufuq Software, Email: contact@ufuqsoftware.com, Phone: +968-9338-0676, Address: Al-Maha Street, Website: https://ufuqsoftware.com
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.