Who we are
Our website address is: https://ufuqsoftware.com. Ufuq Software is a professional software development company founded by Issam Ahmad Alshamaly, specializing in custom software development, web application design, and backend engineering solutions. We serve clients across government, healthcare, and enterprise sectors, providing scalable, cloud-powered systems designed for growth and seamless digital experiences.
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, including the visitor’s name, email address, website (if provided), and the comment content itself. We also collect the visitor’s IP address and browser user agent string to help with spam detection and security purposes.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media
If you upload images or other media files to our website, you should avoid uploading files with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from media files on the website. We may process uploaded media to optimize file sizes and formats for better website performance.
Contact Forms and Business Inquiries
When you contact us through our contact forms, email, or phone, we collect and store the information you provide, including your name, email address, phone number, company information, and the content of your inquiry. This information is used solely to respond to your inquiry, provide requested services, and maintain our business relationship. We may retain this information for future reference and to improve our services.
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience, so you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in to any administrative areas, we will set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
We also use analytics cookies to understand how visitors interact with our website, which pages are most popular, and how we can improve our services. This data is collected in an anonymized format and helps us optimize our website performance and user experience.
Client Project Data
As a software development company, we may collect, process, and store data related to client projects, including but not limited to: project specifications and requirements, technical documentation and code repositories, user data for applications we develop (processed on behalf of our clients), performance metrics and analytics data, communication records related to project development, and testing data and quality assurance information.
All client project data is handled with the highest level of confidentiality and security. We implement industry-standard security measures to protect sensitive information and comply with relevant data protection regulations. Client data is only accessed by authorized personnel who require it for project completion and is never shared with third parties without explicit client consent.
Third-Party Services and Integrations
Our website and services may integrate with third-party platforms and services, including cloud hosting providers (such as AWS), analytics services (such as Google Analytics), communication tools and email services, development and project management platforms, and payment processing services for client billing.
These third-party services may collect data about you according to their own privacy policies. We recommend reviewing the privacy policies of these services to understand how they handle your data. We only work with reputable third-party providers who maintain appropriate data protection standards.
Embedded content from other websites
Articles and pages on this site may include embedded content (e.g. videos, images, articles, etc.) from other websites such as YouTube, LinkedIn, or GitHub. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Professional Services Data Collection
In the course of providing our professional software development services, we may collect and process various types of data: business contact information for project communication, technical requirements and specifications, user feedback and testing results, performance data and system logs, billing and payment information, and legal and compliance documentation.
This data is essential for delivering high-quality software solutions and maintaining professional relationships with our clients. We ensure that all data collection is proportionate to the services provided and is handled in accordance with applicable privacy laws and industry best practices.
Who we share your data with
We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except in the following circumstances: with trusted service providers who assist us in operating our website and conducting our business, when required by law, court order, or government regulation, to protect our rights, property, or safety, or that of our clients or others, and in connection with a business transfer, merger, or acquisition (with prior notice to affected parties).
If you request a password reset, your IP address will be included in the reset email for security purposes. We may also share anonymized, aggregated data for business analysis purposes, but this data cannot be used to identify individual users.
International Data Transfers
As a company that may work with international clients and use cloud-based services, your data may be transferred to and processed in countries other than your own. We ensure that any international data transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.
How long we retain your data
We retain different types of data for varying periods based on the purpose of collection and legal requirements. Website comments and their metadata are retained indefinitely to enable automatic approval of follow-up comments and maintain discussion continuity. Contact form submissions and business inquiries are retained for up to 7 years for business record-keeping purposes. Client project data is retained according to contractual agreements, typically for 3-5 years after project completion.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We regularly review our data retention practices and securely delete or anonymize data that is no longer needed for legitimate business purposes.
What rights you have over your data
Under applicable data protection laws, you have several rights regarding your personal data: Right of Access (you can request to receive an exported file of the personal data we hold about you), Right of Rectification (you can request that we correct any inaccurate or incomplete personal data), Right of Erasure (you can request that we erase any personal data we hold about you), Right of Portability (you can request to receive your personal data in a structured, commonly used format), Right to Object (you can object to certain types of data processing), and Right to Restrict Processing (you can request that we limit how we process your personal data).
To exercise any of these rights, please contact us at contact@ufuqsoftware.com. We will respond to your request within 30 days and may require verification of your identity before processing your request. Please note that some data may be retained for legitimate business purposes, legal compliance, or security reasons, even after a deletion request.
Data Security and Protection
We implement comprehensive security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption of data in transit and at rest, regular security audits and vulnerability assessments, access controls and authentication mechanisms, employee training on data protection and privacy, incident response procedures for data breaches, and regular backups and disaster recovery planning.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.
Where your data is sent
Visitor comments and contact form submissions may be checked through automated spam detection services. We use reputable anti-spam services that process data in accordance with privacy regulations. Our website is hosted on secure servers, and we use cloud-based services for various business operations. All service providers are carefully selected based on their security standards and data protection practices.
For client projects, data may be processed on various platforms and environments as required for development, testing, and deployment purposes. We ensure that all processing environments meet appropriate security and privacy standards.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify users of any material changes by posting the updated policy on our website and updating the “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at: Ufuq Software, Email: contact@ufuqsoftware.com, Phone: +968-9338-0676, Address: Al-Maha Street. We are committed to addressing your privacy concerns promptly and transparently.